Effective Date: 10th Jan 2019
Crystalproof Solutions (M) Sdn Bhd (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information in accordance with the Malaysian Personal Data Protection Act 2010 (“PDPA”).
1. Information We Collect
We may collect the following personal data when you interact with us (e.g., via website forms, email, phone, or in-person):
- Full name
- Contact details (phone number, email address, address)
- Company name and job title (if applicable)
- Project details or service requirements
- Payment and billing information (if relevant)
We may also collect non-personal information such as website usage data, IP address, and cookies.
2. How We Use Your Information
Your personal data may be used for the following purposes:
- To respond to inquiries and provide quotations
- To deliver products and services you have requested
- For billing, payment, and account management
- To improve our services and customer experience
- For marketing and promotional communications (with your consent)
- To comply with legal and regulatory requirements
3. Disclosure of Information
We do not sell or rent your personal data. However, we may disclose information to:
- Our employees, contractors, or service providers who need it to perform business functions
- Third-party vendors such as payment processors, IT providers, or logistics partners
- Regulatory or government authorities where required by law
4. Data Security
We implement reasonable technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or loss.
5. Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes it was collected for, or as required by applicable law.
6. Your Rights
Under the PDPA, you have the right to:
- Access and obtain a copy of your personal data
- Request correction of inaccurate or incomplete data
- Withdraw consent to the processing of your personal data
- Request deletion of your personal data (subject to legal obligations)
Requests can be made by contacting us (see Section 9).
7. Cookies and Website Tracking
Our website may use cookies and tracking technologies to improve user experience and analyze traffic. You can adjust your browser settings to block cookies, but this may affect site functionality.
8. Marketing Communications
We may send you promotional messages about our products and services. You may opt out at any time by reply “unsubscribe” to any marketing message delivered to you via any platform.
9. Contact Us
If you have questions about this Privacy Policy or how your personal data is handled, please contact:
Crystalproof Solutions (M) Sdn. Bhd
Email: admin@crystalproof.com